Refund policy

Athlete Home Return, Exchange & Warranty Policy

At Athlete Home, your satisfaction is our priority! We offer a fair, transparent, and industry-leading return and exchange policy for all your purchases.

1. Returns (Refunds)

  • Eligibility for Athlete Home Brands:

    • Within 30 days of purchase if the product is in its original condition.

    • Within 45 days of purchase in the case of a manufacturing defect. (Note: Non-Athlete Home brands have a 14-day return window, or 30 days for manufacturing defects).

  • Condition: For original condition returns, items must be unused, in their original packaging, with all tags attached. They must be free from damage, odors, or wear and tear.

  • Refund Process & Methods: We will inspect returned products within 5 business days of receiving them. Once approved, a full refund will be issued:

    • Card Payments: Refunded directly to your original credit/debit card.

    • COD / InstaPay: Refunded via InstaPay, or Bank Transfer.

  • Shipping Fees for Returns: Athlete Home covers all shipping costs for manufacturing defects or wrong items shipped. For original condition returns (e.g., change of mind), return shipping fees are the customer's responsibility.

2. Exchanges

  • Eligibility for Athlete Home Brands:

    • Within 60 days of purchase if the product is in its original condition (e.g., changing size or color).

    • Within 90 days of purchase in the case of a manufacturing defect.

  • Condition: The same conditions apply as for original condition returns (unused, original packaging and tags).

  • Exchange Methods & Fees:

    • In-Store (100% FREE): You can exchange your items at zero additional cost by visiting our main branch in Nasr City (24A Anwar El Mofty St.).

    • Via Courier: If you choose to exchange via shipping, please note that exchange shipping fees vary based on the product's total weight and your governorate. The new product will be shipped within 2 working days of receiving and inspecting the original item.

3. Exceptions (Non-Returnable Items) The following items are not eligible for return or exchange:

  • Used, damaged, or altered products, or items missing their original packaging (unless it's a proven manufacturing defect).

  • Special orders or custom-made products.

  • Hygiene Items: For health and safety reasons, personal wear items such as socks, sports underwear, and protective supports cannot be returned or exchanged once the packaging is opened, unless there is a manufacturing defect.

4. Installation & Assembly Policy

  • No Free Installation: Please be aware that all sports equipment, gear, and tools (including but not limited to pull-up bars, sandbags, treadmills, and home gyms) are sold and shipped without installation services.

  • Requesting Installation: If you require professional assembly or installation, please contact our customer service team. We will provide a dedicated price quote based on the type of equipment and your location.

  • Remote Areas: For areas where a technician visit is difficult or unavailable, our support team will gladly assist you step-by-step via phone calls or instructional videos to help you assemble the product yourself safely.

5. Guarantees & Warranties Our warranty covers manufacturing defects, but strictly excludes damage caused by misuse, improper handling, accidents, or normal wear and tear.

  • Athlete Home Benches, Weightlifting Belts, and Sandbags: 1-5 Years warranty according to product (Serviced at Athlete Home Main Branch).

  • Athlete Home Dumbbells and Weight Plates: 1-year warranty (Serviced at Athlete Home Main Branch).

  • Heavy Equipment & Machines (e.g., Treadmills, Ellipticals): Covered for 30 days only against manufacturing defects. After the 30-day period expires, the customer is fully responsible for the cost of any technician visit fees and all required spare parts.

  • Other Brands: Products from other brands may have different warranty periods. Please check the specific product page or contact us for details.

6. Repair and Maintenance We offer reliable repair and maintenance services for all sports products, even if they were not purchased from Athlete Home or are currently outside the warranty period. Maintenance fees are determined based on the necessary service and parts.

Contact Us

  • Phone / WhatsApp: 01060444060