Shipping policy

Shipping & Delivery Policy

At Athlete Home, we are committed to providing a reliable and flexible shipping experience across Egypt and internationally. Please review our updated shipping and payment guidelines below.

1. Shipping Options & Delivery Times

Shipping fees vary based on the total weight of your order and the selected shipping method.

  • Free Shipping: Available for orders over 1,500 EGP that weigh under 10 kg. Delivery takes 5 to 10 business days.

  • Economy Shipping: Delivery takes 2 to 7 business days across Egypt.

  • Express Shipping (Cairo & Giza Only): Same-day or next-day delivery. Note: This option is exclusively available for fully prepaid orders.

  • International Shipping: Available upon request. Please contact our customer service team +201060444060 directly via WhatsApp to arrange international delivery and calculate shipping costs.

2. Payment Methods & Policies

To ensure serious orders and smooth logistics, we offer multiple payment options:

  • InstaPay (10% Discount): Enjoy a 10% discount on your order when you pay in full in advance using InstaPay.

  • Online Card Payment: Full secure payment via Visa/Mastercard is available at checkout before shipping.

  • Cash on Delivery (COD): A non-refundable advance deposit of 100 EGP is required to process all COD orders, regardless of the total order value. The remaining balance will be collected upon delivery.

  • Please Note: COD deposit is strictly non-refundable if the order is canceled after it has been handed over to the courier, if the customer refuses to receive the order, or if the delivery fails due to the customer not answering the courier's calls for any reason unrelated to Athlete Home.

3. In-Store Pickup (Highly Recommended)

To save on shipping fees, receive your order faster, and ensure the absolute safety of your items, we highly encourage customers to pick up their orders directly from our store.

  • Branch Address: 24A Anwar El Mofty St., Nasr City, Cairo.

  • Third-Party Courier Apps: You can also arrange for a courier via apps like Uber, inDrive, or DiDi from your personal mobile phone to pick up the order on your behalf. Handover is completed safely and quickly under camera surveillance at our branch.

  • Fragile & Sensitive Items: For items susceptible to courier mishandling (e.g., smart scales with glass components), we strongly advise choosing the In-Store Pickup option to guarantee your product is received in perfect condition.

4. Returns & Exchanges

We offer a flexible return and exchange policy of up to 180 days. Please note that the exact return window depends on the specific product category and the manufacturer's terms.